Automated Patient Engagement

Service
HIPAA-aligned appointment reminders and check-ins via secure messaging.
Clients
VitaCare Health (Chicago)
Date
June 2025
Software
COPTIMAS (Business Plan with HIPAA add-on), EHR integration via Make.com, Twilio for SMS

Transforming Ideas into Interactive Reality. Elevating Brands Design & Code

Challenge:
30% of appointments were missed due to ineffective reminders, costing $18K/month in lost revenue and straining provider capacity.

Innovative Design Solutions Tailored to Your Brand

Solution:
COPTIMAS automated patient communication while maintaining compliance:

  • Synced appointments from EHR nightly
  • AI agent sent two reminders: 48h (email + SMS) and 2h (SMS only) before visits
  • Included one-click rescheduling link
  • All messages encrypted; no PHI stored in COPTIMAS beyond appointment metadata

Results:

  • No-show rate dropped from 30% to 12%
  • Monthly recovered revenue: $12,500+
  • Patient satisfaction (survey): 4.8/5 for communication clarity
  • Zero compliance incidents

Related Projects