Challenge:
Only 38% of enrolled students completed courses. Drop-off peaked after Module 2 due to lack of motivation and accountability.

Solution:
COPTIMAS monitored student progress via LMS webhooks:

• If a student didn’t log in for 3 days, the AI agent sent an encouraging WhatsApp message
• After completing a module, the AI shared a personalized badge + next-step tip
• Struggling students were flagged for instructor outreach

Results:

• Course completion rate rose to 62%
• Support tickets about “lost motivation” ↓ 52%
• Referral rate from graduates ↑ 35%
• Instructor time saved: 10 hours/week