Donor Relationship Management
NGO focused on reforestation across East Africa.
Service
Personalized donor stewardship and impact reporting.
Personalized donor stewardship and impact reporting.
Clients
Green Horizon Initiative (Kenya)
Green Horizon Initiative (Kenya)
Date
September 2025
September 2025
Software
COPTIMAS (Pro Plan), PayPal, Mailchimp, Google Drive.
COPTIMAS (Pro Plan), PayPal, Mailchimp, Google Drive.
Location
Kenya
Kenya
Transforming Ideas into Interactive Reality. Elevating Brands Design & Code
Challenge:
Donor data lived in spreadsheets. Generic thank-you emails led to low retention—only 45% of one-time donors gave again.
Innovative Design Solutions Tailored to Your Brand
Solution:
COPTIMAS became their donor CRM:
- PayPal donations auto-created donor profiles with gift amount and date
- AI agent sent a personalized thank-you within 1 hour, referencing the donor’s name and impact (“Your $50 planted 10 trees in Kenya!”)
- Monthly, the AI shared a custom impact report with photos from the field.
Results:
- Donor retention increased to 73%
- Recurring donations ↑ 40%
- Fundraising team saved 12 hours/week on admin
- Major donor upgrades: +5 in Q3 2025
